by Jared Mandel | Jul 24, 2023 | Achieving Wow
The Goal Create a personalized experience at the first customer interaction that goes beyond “Hi, can I help you with anything?” The Concept “Welcome to [COMPANY NAME]. My name is [FIRST NAME]. How are you doing today? (Also see below for other variations) Focuses on...
by Jared Mandel | Jul 17, 2023 | Achieving Wow
The Goal Rebrand what you call your “employees” to improve how they are perceived by customers. Elevate customer interactions and internal employee satisfaction. The Concept “Employees” become “Team Members” Makes your employees feel like they are part of a team....
by Jared Mandel | Jul 10, 2023 | Achieving Wow
The Goal Rebrand the #1 point of potential friction for the patient (customer). The Waiting Room is not only the place where people typically arrive at a medical facility, it is also where they wait, anticipate, and stress. It’s a consistent point of friction,...
by Jared Mandel | Jul 3, 2023 | Achieving Wow
The Goal When I started working with my father in his dermatology practices, I was coming into essentially the same practice that was started by his father (my grandfather) some 50 years earlier. While it was successful by most measures, not much had changed over its...
