I’m Jared Mandel

Healthcare & Customer Experience Innovation Leader

Helping Organizations Grow With Innovative, Customer-Focused Strategies.

Healthcare Innovation & Patient Experience

Whether you’re a small private specialty medical practice or multi-specialty hospital system, I am confident our innovative strategies will drive increased earnings, and efficiencies and more positive patient experiences.

Retail & Experiential Customer Experience

From bricks and mortar retail to service-oriented businesses and eCommerce mega-brands, our customer experience focused strategies and innovation will help improve on the most critical metrics that are important to your business.

Observational Assessment

Identify areas of opportunity for goal-driven change.


Strategy Formation

Develop comprehensive strategies for implementation and sustainability.


Strategy Implementation

Roll out tools, processes, and training with focus on long-term results.


Measurement & Management

Evaluate impact, identify areas of further refinement, & ensure long-term success.


Why Healthcare Innovation & Patient Experience?

By 2020, the Healthcare industry is estimated to be an $18.7 billion industry, and it shows no signs of slowing down. From private speciality medical practices to large multi-specialty hospital systems, the biggest area of opportunity for the industry lies within creating innovative, patient-focused and technology-driven experiences. 

Why Retail & Experiential Customer Experience?

In today’s consumer market, it is more important than ever before for brands to embrace offering high quality experiences with near perfectly crafted customer interactions. From retail brands to service-oriented organizations to eCommerce businesses, the modern customer’s expectations transcend almost all industries.

What We Do.

First and foremost, we work together. My goal is to listen, understand your goals, and help formulate realistic and innovative strategies that will help you reach and exceed your expectations. As a passionate innovator, you can be confident that my time is spent focused on long-term results. 

1. How big is your team?

The size of our team depends on your project. I can work individually with small, medium, or large teams and projects, or can lead or assemble larger teams depending on your project’s requirements.

2. Where are you located?

My home is New York City, but can work with clients across the U.S.

3. What are your primary areas of focus?

We focus primarily on creating modern customer and patient experiences through enhanced tools, processes, training and physical infrastructure.

About Me

In 2013 I graduated from the S.I. Newhouse School of Public Communications with a Bachelor’s Degree in Journalism and a minor in Political Science. In 2015, I earned my Master’s Degree in Information Management and Technology from the School of Information Studies at Syracuse University.

Since moving back to New York City, I’ve spent my professional career focusing on innovation strategies and projects that improve business performance through enhanced customer experiences. 

After spending 3 years at JetBlue Airways developing customer and crewmember technologies, I brought this same philosophy to private specialty medical practices as the need for innovation and patient focused programs is more prominent than every before.

Over more than a year, my time has been spent proving out model and strategies to be effective in the often misunderstood field of medicine, and I look forward to helping medical organizations and customer-focused brands reach their maximum potential through innovation. 


It was a pleasure working with Jared. He is extremely detail oriented, accountable and hard working…No matter what project we handed him, there was the utmost trust that it would be completed ahead of schedule and delivered in the most organized and professional manner. I learned a lot working with Jared and would highly recommend him…Any company would be lucky to have Jared on their team!

-Danielle Sandars, Co-Worker at JetBlue Airways

“Jared is just excellent. He is intelligent, passionate, and easy to work with. His instincts are on point and the results speak for themselves. I can’t recommend him enough. “

-Former Colleague

Let’s Connect!